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>> Q/A

Q: Do you have a LED Dimming Compatible List?

A: Dimmer List for LED lamps:

LUTRON: DVCL-153p, MA-600, D-603P, MA-600/DV-600P

LEVITON: 6631, 6161, 6681, 6633, IPI06, TT106

 

Q: What is LED T8 Ballast Compatible List?

A: T8 Ballast Compatible List for Type A:

Compatible Ballast List.pdf

 

Q: What is AWL's Limited Warranty?

A: All of AWL's product is warranted for a period of 12 months (only extended manufacturer warranty is 36 months) from date of original purchase against defects in materials and workmanship. If this product fails to operate due to defects in materials or workmanship, simply return this product to the place of purchase or the AWL's warehouse along with the original sales receipt within 12 months of purchase. This product will be repaired or replaced, at AWL’s option. This warranty is expressly limited to repair or replacement of the product. This warranty gives the consumer specific legal rights, which vary from state to state. If the credit will be issued, it will based on pro-rated warranty period.

WARRANTY IS VOID IF PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH THIS PRODUCT IS MANUFACTURED.

Proof of Purchase is required and products will be replaced without labor cost.

 

Q: What is AWL's Return and Refund Policy?

A: Quality is a priority at AWL. AWL is committed to achieve customer satisfaction by complying with the requirements of its Quality Management System.

All returns require a return authorization number within 30 days from the date of invoice. All returns must be made within 30 days of receiving an RMA number. Customers will be charged a 20% re-stocking fee on all returns that are not a result of AWL error. All returns will be charged for freight unless the result of a product defect or an error caused by AWL. No goods are to be returned or exchanged without authorization from AWL.

Q: What is the UL # and ES ID or DLC model?

A: Check UL database for our product listing, our UL # is E475180, and search Energystar.org, Designlights.org for details under AW Lighting or Northern Stars brand.